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Welcome to Citizens Advice Bromley

Opening Times – Telephone 0300 3309 039

Our telephone operating hours are:  9:00am to 5:00pm 7 days a week for Bromley residents.

PLEASE NOTE: Our offices at Community House are open Monday to Friday for pre-booked appointments only. There are no drop-in sessions at Community House.

Citizens Advice Bromley is an independent and impartial organisation here to help you.

We offer wide ranging help across subjects that include the management of debt, problems with housing and rent, relationship issues and consumer rights.

We provide advice in a range of different ways –

  • By help over the phone
  • Through information available to you online
  • In pre-booked face to face appointments with our trained advisers

OUTREACH SERVICES FOR RESIDENTS OF ORPINGTON AND BECKENHAM & PENGE

PLEASE DO NOT RING OUR OUTREACH CENTRES AS THE CENTRES CANNOT CONTACT US.  WE ARE AVAILABLE AT THE OUTREACH CENTRES ON THE TIMES ADVERTISED ON OUR WEBSITE ONLY.

TO FIND OUT WHERE OUR OUTREACHES ARE AND OUR OPENING TIMES PLEASE CLICK HERE

ANERLEY TOWN HALL NOTICE – We will be running reduced sessions at Anerley Town Hall from April – September due to renovation works being carried out at Anerley Town Hall.

During this time visitors to us will need to report to the main building from the main entrance. The receptionist will then refer you to us. 

 

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8444 (England) or 0800 024 1220 (Wales)

For online advice visit: citizensadvice.org.uk/helptoclaim

Are you a Bromley resident and struggling to pay your Council Tax Bill?

At Citizens Advice Bromley, we could assist you with budgeting advice, check you are claiming the correct benefits and also assist you to manage repayments for any Council Tax arrears you may have.

If you have not yet received any letters threatening court action, then we  can assist you to agree an affordable repayment to clear the arrears and avoid court action with additional costs added to your account.

We can then agree for you to attend an appointment with a representative from Bromley council here in our office at Community House Bromley, supporting you during the interview if necessary.

If you would like more information or help managing your Council Tax bill, please call us on 0300 3309 039 

Impact Report 2018

Audited Accounts 31 March 2018

 

Charity Times Awards 2015 - Winner

 

AQS