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Welcome to Citizens Advice Bromley



Due to the current coronovirus pandemic we are now operating by telephone only.

When you call your call will be answered by one of our Bromley Well telephone assessors. They will assess what part of the Bromley Well  service, which includes Citizens Advice Bromley,  is most appropriate for you.

To contact us call Bromley Well -Telephone 0300 3309 039 

Hours:  9:00am to 5:00pm 7 days a week for Bromley residents.

Our Advisers and Caseworkers are able to call you back but all our numbers are withheld.  Please let us know if your telephone is unable to accept withheld numbers.

CORONAVIRUS – (COVID-19)

What is the coronavirus?

A coronavirus is a type of virus. As a group, coronavirus are common across the world. This strain, covid-19, is a new strain of coronavirus first identified in Wuhan City, China in January 2020.

What are the symptoms?

The following symptoms may develop in the 14 days after exposure to someone who has covid-19 infection:

  • A cough
  • A high temperature
  • Shortness of breath

If you are worried about symptoms, please call NHS 111 or go to the NHS 111 coronavirus advice website. Do not go directly to your GP or other healthcare environment.

The latest advice and developments on the covid-19 situation can be found on the GOV.UK website.

What’s the best way to prevent the spread of covid-19?

  • Wash your hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitiser. This is particularly important after taking public transport.
  • Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available.
  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin.
  • Clean and disinfect frequently touched objects and surfaces in the home and work environment.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Citizens Advice Bromley is an independent and impartial organisation here to help you. Citizens Advice Bromley is part of a partnership providing the  ‘Bromley Well’ service (click here for details about Bromley Well services)

 

PLEASE NOTE: Our offices at Community House are now closed until further notice

 

We offer wide ranging help across subjects that include the management of debt, problems with housing and rent, relationship issues and consumer rights.

We provide advice in a range of different ways –

  • By help over the phone
  • Through information available to you online
  • In pre-booked face to face appointments with our trained advisers

OUTREACH SERVICES FOR RESIDENTS OF ORPINGTON AND BECKENHAM & PENGE

PLEASE DO NOT RING OUR OUTREACH CENTRES AS THE CENTRES CANNOT CONTACT US.  WE ARE AVAILABLE AT THE OUTREACH CENTRES ON THE TIMES ADVERTISED ON OUR WEBSITE ONLY.

TO FIND OUT WHERE OUR OUTREACHES ARE AND OUR OPENING TIMES PLEASE CLICK HERE

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8444 (England) or 0800 024 1220 (Wales)

For online advice visit: citizensadvice.org.uk/helptoclaim

Are you a Bromley resident and struggling to pay your Council Tax Bill?

At Citizens Advice Bromley, we could assist you with budgeting advice, check you are claiming the correct benefits and also assist you to manage repayments for any Council Tax arrears you may have.

If you have not yet received any letters threatening court action, then we  can assist you to agree an affordable repayment to clear the arrears and avoid court action with additional costs added to your account.

We can then agree for you to attend an appointment with a representative from Bromley council here in our office at Community House Bromley, supporting you during the interview if necessary.

If you would like more information or help managing your Council Tax bill, please call us on 0300 3309 039 

Impact Report 2019

Audited Accounts 31 March 2019

 

Charity Times Awards 2015 - Winner

 

AQS