Volunteering at Citizens Advice
Please click on the ink below to apply, or read on more about volunteering.
We welcome volunteers from all backgrounds, including People of Colour, disabled volunteers including those with physical and learning difficulties, those with mental health problems and LGBTQIA+ volunteers, to join and be a part of our service. Read about the experiences of some of our disabled volunteers.
We can all face problems that seem complicated or intimidating and it can be difficult and stressful trying to work things out alone. At Citizens Advice, we have 18,800 highly trained volunteers nationally who are invaluable to delivering our service and helping people find a way forward with the problems they face, and campaigning for changes to unfair policies and practices. We helped 2.45 million people face to face, over the phone, by email and web chat in 2020-21.
Getting involved locally
There are so many ways to get involved, from admin, fundraising, and trusteeship, to helping our clients find the information and advice they need.
What will you get out of it?
By volunteering with Citizens Advice Bromley you’ll:
- make a real difference to people’s lives and have a positive impact on your community
- learn about a range of issues that affect our clients including benefits and debt
- build on valuable skills such as communication and problem solving
- meet new people from a range of backgrounds
Some examples of what you could do:
- helping a client with debts work out a reasonable amount to pay back, and making a phone call to an organisation they owe money to.
- exploring what benefits a client is entitled to and helping them to complete a benefit application form.
- helping a client who has problems with their landlord to understand their housing rights.
Our volunteer roles
As a volunteer at Citizens Advice you don’t need any specific qualifications or experience. You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own. Some roles may require you to have a basic IT skills, be a good listener, or have good written skills. As a volunteer you’ll receive an introduction to the service and training for your role, as well as support and supervision throughout your time volunteering with us, and opportunities for development.
Please see the various roles below with downloadable Job Descriptions.
Admin and customer service (no current positions available)
Receptionist and Administrator (Anerley Town Hall)
Receptionist and Administrator ATH
Advisor
Caseworker assistant
Contact Centre Supervisor Single Point of Access
Single Point of Access Telephone Assessor
Single Point of Access Administrator (no current positions available)
Researching and Campaigning (no current positions available)
Research and campaigns assistant
Media Volunteer (no current positions available)
Research and Campaigns Media Volunteer
Board Minute Taker
Volunteer recruitment and support
Volunteer Recruitment Coordinator
Trustee roles
Citizens Advice Bromley is currently looking for:
Trustee with a background in Charity Fundraising at a strategic or senior level.
Trustee with a background in Charity Law and Governance.
Charity Law and Governance Trustee
Closing Date and Interview dates for the above roles are:
Closing Date: Saturday 30th of November at 5pm.
Interviews: Week commencing 9th December
To Apply, click on the button above ‘Apply for a Volunteering Role’.
CEO Office
We are not currently looking to recruit.