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Bailiff Call for Evidence

The Ministry of Justice has now released it’s call for evidence on so-called ‘rogue bailiffs’ which runs until 17 February 2019. It asks questions for advice agencies, clients and bailiffs to answer, on themes including vulnerability, further regulation, fees, complaints processes and misleading actions. It is crucial that the advice sector gives evidence. Citizens Advice will respond but agencies should do as well, and even ask clients to.

Thanks for anyone who has provided evidence recently as it’s helped get the issue to this stage. There’s still hard work ahead to get an independent regulator and ombudsman, so we’ll keep going.

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It has recently come to our notice that people have been receiving calls saying that they are from Citizens Advice and asking for personal details and in some cases money. Please note that Citizens Advice WILL NEVER ask you for money, YOUR BANK DETAILS OR PASSWORDS. If you receive a call which you think may be suspicious please call Action Fraud can be accessed via the link below;

The Citizens Advice Public site has a how to report scams page which also directs you to Action Fraud as part of the process and can be accessed via the link below;