Consumer
General Enquires
Everyone of us buys and sells items every day. This could be tangible objects such as cars and washing machines but it may be holidays or insurance you have taken out. Furthermore, you may have been in a situation wherre you beleive you have been part of a scam.
If you need assistance with this type of query.
Call the National Consumer Helpline on: 0808 223 1133
Energy Bills (Part of our Citizens Advice Bromley’s Debt Team)
We have dedicated Debt advisors who will be able to advise you.
They can help you to:
- Understanding your bill or tariff;
- Maximise your income through benefits and debt advice;
- Reduce your fuel debts through negotiating with creditors and securing charitable or other assistance;
- Access increased support through the Priority Services Register, Warm Homes Discount, tariff checks, charity applications, etc;
- Resolve disputes with Energy Suppliers;
- Make a complaint to Energy Suppliers and the Energy Ombudsman; and
- Reduce future fuel costs by accessing support from Green Doctor and other appropriate services.