Getting Advice


How to get advice

We provide assistance in a number of ways. A drop in service exists at outreach
sites and telephone support is also provided at our main office which also provides a drop in service and appointments.


Leaflets and other information is available from the Reception desk in our main office. We can also
signpost you to other organisations that may be able to help.

Gateway interviews

Gateway interviews are provided by either telephone contact or by a face-to-face meeting with one of our advisers at either the main office or one of our
outreach sites.


We provide a telephone service where our advisers will provide initial assistance and if necessary make an appointment for you to come to the local office or visit an outreach session for a follow-up interview.


Gateway interviews are provided as part of the drop-in service and you will be able to discuss your issue with one of our advisers. If necessary, an advice
appointment may be made where your problem can be explored in further detail.


Where an adviser deems it necessary an appointment may be made to discuss your issue in further detail and we are also able to offer specialist help in
debt or refer to other appropriate organisations.


We offer outreach services in both Orpington and Beckenham & Penge.