About us

Citizens Advice Bromley has been providing advice and assistance to the residents of Bromley since 1939.

We are an independent charity that operates under licence as part of Citizens Advice who set the standards for the way in which we operate.

We give information and advice on a wide range of issues including  benefits, debt, housing and employment amongst others. The advice we give is free, confidential, independent and impartial.

Our main office is at Community House in the heart of Bromley and we have outreach sites covering both Orpington and Beckenham & Penge.

We hold the Advice Quality Standard, which provides you with assurance that the we have met required criteria that demonstrate a commitment to quality. To know more about this please visit www.advicequalitystandard.org.uk

 

OUR HISTORY

There has been a Citizens Advice local office in Bromley for over 75 years. Our office was first based in the Chislehurst Caves during the Second World War and in 1966 we moved to Palace Grove and provided help and assistance for residents in both Bromley and Chislehurst. In 1982 the office moved to Tweedy Road to provide a larger service for Bromley residents and workers and in 2000 we moved to our current premises in Community House.

Citizens Advice Bromley provides  advice services from our local office in Bromley Town, and at various outreaches in Orpington and Beckenham & Penge. In addition we operate a disability Forms Completion Service for people with disabilities who cannot get into their local office. We provide  debt advice through our Capitalise debt project.

OUR PRINCIPLES

Our service is based on four principles:
Independence: we will always act in the interests of our clients, without influence from any outside bodies.
Impartiality: we don’t judge our clients or make assumptions about them. Our service is open to everyone and we treat everyone equally.
Confidentiality: we won’t pass on anything a client tells us – or even the fact that they’ve visited us – without their permission.
Free service: clients never have to pay for any part of our service to them.

Our Trustee Board

All Citizens Advice local offices are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. All our Trustee Board Members are volunteers. The role involves setting the overall direction and supporting the development of Citizens Advice Bromley .  They ensure that the office meets the needs of the local community and the Citizens Advice membership standards and complies with relevant laws. They are also responsible for the employment of local office staff and control the office’s  finances in addition to earning and retaining the respect of important and influential people and organisations in the community.

Day-to-day control is delegated to our Chief Executive Officer who along with our two Managers, staff and volunteers ensures that we continue to make a positive contribution to the lives of the residents in Bromley.