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Welcome to Citizens Advice Bromley

Due to the current coronovirus pandemic we are now operating by telephone only.

When you call your call will be answered by one of our Bromley Well telephone assessors. They will assess what part of the Bromley Well  service, which includes Citizens Advice Bromley,  is most appropriate for you.

To contact us call Bromley Well – 📞 0300 3309 039 

Hours:  9:00am to 5:00pm 7 days a week for Bromley residents.

Our Advisers and Caseworkers are able to call you back but all our numbers are withheld.  Please let us know if your telephone is unable to accept withheld numbers.

Citizens Advice Bromley is an independent and impartial organisation here to help you. Citizens Advice Bromley is part of a partnership providing the  ‘Bromley Well’ service (click here for details about Bromley Well services)

PLEASE NOTE: Our offices at Community House are now closed until further notice

We offer wide ranging help across subjects that include the management of debt, problems with housing and rent, relationship issues and consumer rights.

We provide advice in a range of different ways –

  • By help over the phone
  • Through information available to you online
  • In pre-booked face to face appointments with our trained advisers


  • People should be #ScamAware
  • It is important, especially now to recognise that scams come in many forms and are increasingly complex and sophisticated.
  • We want to arm people with the knowledge they need to recognise scams, and if they think they are being targeted to stop and seek advice on what to do next

Please click on the link below to take our scam awareness quiz and find out how aware you are of the scams that are out there!


How #ScamAware you? Be #ScamAware and learn ways to stop 🛑 report 📞 and talk 🗣️ about scams


Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 📞0800 144 8444 (England) or 📞0800 024 1220 (Wales)

For online advice visit:

Are you a Bromley resident and struggling to pay your Council Tax Bill?

At Citizens Advice Bromley, we could assist you with budgeting advice, check you are claiming the correct benefits and also assist you to manage repayments for any Council Tax arrears you may have.

If you have not yet received any letters threatening court action, then we  can assist you to agree an affordable repayment to clear the arrears and avoid court action with additional costs added to your account.

We can then agree for you to attend an appointment with a representative from Bromley council here in our office at Community House Bromley, supporting you during the interview if necessary.

If you would like more information or help managing your Council Tax bill, please call us on📞 0300 3309 039 

Impact Report 2019

Audited Accounts 31 March 2019


Charity Times Awards 2015 - Winner